Hi, I’m Jenna Passmore
I’m a product design lead.
I design SYSTEMS that enable communities to thrive.
MY EXPERIENCEMost recently, I’ve been working on trust & safety experiences at Twitter & Discord. These experiences shape how communities participate, self-regulate, and grow by reducing harm and creating space to belong.
“Too often, trust and safety teams get caricatured as partisan scolds and censors. Visiting Discord offered a welcome reminder that they can be innovators, too.”
- Casey Newton, Platformer
I simplify the
gnarliest problems
to deliver delightful solutions
SELECTED WORKSDon’t just take my word for it - take a look at my past work. I respect NDAs, so get in touch for more detailed case studies.
Sparking conversation
between parents & teens
Client
Discord
Project
Family Center
Imagining a new medium for comics
Project
Folding screen prototype
Client
Marvel
Creating magic for Harry Potter fans
Project
Connected Wand Experience
Client
Wizarding World
OFFERING a stealthy way to get space
Client
Discord
Project
Ignore
“ ‘Ignore’ for Discord is like a supped up ‘restrict’ on Instagram and Threads. Very cool to see it.”
- Adam Mosseri, Head of Instagram
Modernizing a network of care
Client
AdventHealth
Project
Mobile app
Closing the safety feedback loop
Client
Twitter
Project
Safety Center
Sharing resources with creators
Client
Instagram
Project
Creator Hub
REFRAMING ENFORCEMENT AS EDUCATION
Client
Discord
Project
Warning System
EMPOWERING MODERATORS to act on what matters
Client
Discord
Project
Flag to Mod
Serving the public conversation
Client
Twitter
Project
Reporting flow
Connecting people to their homes
Client
Canary
Project
Mobile + Web apps
Verizon
ESPN
Google Verizon ESPN
Plated
Lego
Mailchimp
Plated Lego Mailchimp
AdventHealth
Playstation
Tiffany & Co
AdventHealth Playstation Tiffany & Co
Marvel
Intel
McCormick
Marvel Intel McCormick
When I’m not designing, you can find me offline with my dog Kira in tow.
I do all the outdoorsy things—backpacking, skiing, biking and climbing. What should I try next?