Hi, I’m Jenna Passmore

I’m a product design lead.

I design SYSTEMS that enable communities to thrive.

MY EXPERIENCE

Most recently, I’ve been working on trust & safety experiences at Twitter & Discord. These experiences shape how communities participate, self-regulate, and grow by reducing harm and creating space to belong.

“Too often, trust and safety teams get caricatured as partisan scolds and censors. Visiting Discord offered a welcome reminder that they can be innovators, too.”


- Casey Newton, Platformer

I simplify the
gnarliest problems
to deliver delightful solutions

SELECTED WORKS

Don’t just take my word for it - take a look at my past work. I respect NDAs, so get in touch for more detailed case studies.

Sparking conversation
between parents & teens

Client
Discord

Project
Family Center

Imagining a new medium for comics

Project
Folding screen prototype

Client
Marvel

Creating magic for Harry Potter fans

Project
Connected Wand Experience

Client
Wizarding World

OFFERING a stealthy way to get space

Client
Discord

Project
Ignore

“ ‘Ignore’ for Discord is like a supped up ‘restrict’ on Instagram and Threads. Very cool to see it.”


- Adam Mosseri, Head of Instagram

Modernizing a network of care

Client
AdventHealth

Project
Mobile app

Closing the safety feedback loop

Client
Twitter

Project
Safety Center

Sharing resources with creators

Client
Instagram

Project
Creator Hub

REFRAMING ENFORCEMENT AS EDUCATION

Client
Discord

Project
Warning System

EMPOWERING MODERATORS to act on what matters

Client
Discord

Project
Flag to Mod

Serving the public conversation

Client
Twitter

Project
Reporting flow

Connecting people to their homes

Client
Canary

Project
Mobile + Web apps

I have a blend of agency and in-house experience, so I’ve worked with clients across a wide range of industries.

WORK HISTORY (2016-2026)

2023

Twitter (RIP)

2021

2018

2016

Google

Verizon

ESPN

Google Verizon ESPN

Plated

Lego

Mailchimp

Plated Lego Mailchimp

AdventHealth

Playstation

Tiffany & Co

AdventHealth Playstation Tiffany & Co

Marvel

Intel

McCormick

Marvel Intel McCormick




When I’m not designing, you can find me offline with my dog Kira in tow.

I do all the outdoorsy things—backpacking, skiing, biking and climbing. What should I try next?

Let's create something great

Let's create something great